1) INTRODUCTION

Your privacy is important to us, and we are committed to protecting your personal information. We respect your privacy and comply with all applicable laws and regulations regarding the collection, use, and protection of personal data when you use the Rapidz Money mobile application, our official website, or any related services that we operate.

Personal information refers to any data that can be used to identify you, either directly or indirectly. This includes information such as your name, date of birth, identification number, residential or mailing address, email address, phone number, payment or bank details, device information, and usage data collected when you interact with our fiat payment services.

If you access links to third-party websites, services, or platforms from within the app or website, please note that these third parties operate independently and have their own privacy practices. We encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies solely to Rapidz Money and does not extend to any external services.

This policy is effective as of August 7, 2025.

 

2) INFORMATION WE COLLECT

2.1 We may collect various types of information to provide and improve our services. This includes personal information such as your name, email address, phone number, date of birth, and government-issued identification if required for verification purposes. We may also collect financial information, including payment details, transaction history, and linked bank accounts.

2.2 Additionally, we collect technical information such as IP addresses, device details, browser type, operating system, and cookies. This helps us enhance your experience, ensure security, and optimize our services. We also gather usage data, including interactions with our platform, preferences, and transaction behavior, to better understand user needs and improve our offerings.

2.3 When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your device’s IP address, browser type and version, pages visited, the time and date of your visit, the duration of time spent on each page, and other related details. Additionally, in the event of errors encountered while using our website, we may collect technical data regarding the error and its occurrence, including information about your device and its operating environment. While this data may not be personally identifiable on its own, it may become so when combined with other information.

2.4 We may also collect data about the devices used to access our website and services, which may include the type of device, operating system, and geo-location data. The information we collect depends on your device and software settings, and we recommend reviewing your device manufacturer’s or software provider’s policies to understand what information is shared with us.

2.5 In certain cases, we may ask for personal information when you contact us, which may include your email address and phone  number.
 

3) LEGITIMATE REASONS FOR PROCESSING YOUR PERSONAL INFORMATION

We collect and use your personal information only when we have a legitimate basis to do so. This means that we process your data only when it is reasonably necessary to provide our services, comply with legal obligations, protect our legitimate interests, or with your consent where required. Our data processing practices align with applicable laws and regulations to ensure the protection
of your privacy and rights.


4) COLLECTION AND USE OF INFORMATION

4.1 We collect personal information through various interactions with our website and services. This may occur when you access our content via a mobile device or web browser, contact us through email, social media, or other communication channels, or mention us on social media platforms.

4.2 The information we collect may be used for several purposes, including providing and maintaining our services, processing transactions, and ensuring secure payments. We use this data to verify user identities, prevent fraud, and comply with legal and regulatory obligations. Additionally, we may use collected information to communicate with you regarding updates, promotions, and customer support.

4.3 We may also utilize personal information for analytics, market research, and business development to improve our website, applications, and associated social media platforms. This helps us enhance user experience, personalize recommendations, and develop insights that allow us to refine our services. Furthermore, we may use this data for advertising and marketing purposes, including sending promotional materials about our products and services or those of third parties that may be of interest to you.

4.4 To enhance the accuracy and relevance of our services, we may combine voluntarily provided and automatically collected data with general information or research data from trusted sources. For example, insights gained from market research activities may be integrated with website usage data to improve the overall experience on our platform.
 

5) SECURITY OF YOUR PERSONAL INFORMATION

5.1 We are committed to protecting your personal information and implement commercially acceptable measures to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification. Our security practices include encryption of sensitive information, secure servers, firewalls, regular security audits, and continuous monitoring of our systems. 
Additionally, we enforce strict access controls to safeguard personal and financial data, ensuring that only authorized personnel have access to such information.

5.2 While we take all reasonable steps to protect the data you provide, it is important to acknowledge that no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute data security, and we encourage you to take precautions to
protect your own information. This includes selecting strong passwords, maintaining the confidentiality of your login credentials, and avoiding the public disclosure of personal details on our platform.

5.3 We continuously review and update our security measures to address emerging threats and ensure the highest level of data protection possible.


6) INFORMATION SHARING AND DISCLOSURE

6.1 We do not sell or rent your personal information. However, we may share data with third parties under specific circumstances to facilitate our services, comply with legal obligations, or enhance user experience. Any disclosure of personal information is done in accordance with applicable laws and with appropriate safeguards in place.

6.2 We may share personal information with third-party service providers who assist us in delivering our services. This includes IT service providers, data storage and hosting services, payment processors, security and fraud prevention services, analytics providers,
marketing and advertising partners, and professional advisors. These third parties are only permitted to use your data to the extent necessary to provide their services to us.

6.3 We may also disclose information to our affiliates, subsidiaries, employees, contractors, and business partners where necessary to improve our services and ensure regulatory compliance. In cases where we collaborate with business partners to develop new financial products and services, we will obtain user consent before sharing personal information.

6.4 Additionally, we may be required to share information with legal authorities, regulatory bodies, courts, or law enforcement agencies when mandated by law, in connection with legal proceedings, or to establish, exercise, or defend our legal rights. If a user fails to meet financial obligations to us, we may disclose relevant data to credit reporting agencies, debt collection agencies, or legal entities.

6.5 In the event of a business transfer, merger, or acquisition, we may transfer personal information to the acquiring entity to ensure continued service provision. We will notify users in such cases where required by law.

6.6 The third-party service providers we currently use include service providers for analytics, cloud storage, and email communication. A complete and current list of third-party services is available upon request or within your account settings, where applicable.

6.7 We take reasonable steps to ensure that any third parties with whom we share personal information uphold the same standards of data protection and privacy that we adhere to.
 

7) DATA RETENTION

7.1 We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. The duration for which we store your data depends on its intended use. For instance, if you provide personal information
when contacting us for a specific inquiry, we may retain it for the duration of the inquiry and for future reference to enhance our support services.

7.2 Once your personal information is no longer required for these purposes, we will securely delete it or anonymize it by removing all identifying details. However, in certain cases, we may be required to retain personal data to comply with legal and regulatory obligations, resolve disputes, enforce agreements, or for legitimate business purposes. Additionally, we may retain data for archiving, scientific or historical research, or statistical analysis where permitted by law.

7.3 We continuously review our data retention practices to ensure compliance with applicable regulations and to uphold our commitment to protecting your privacy.

8) INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

8.1 The personal information we collect may be stored, processed, and transferred to locations outside your country of residence, including Malaysia or other jurisdictions where we, our affiliates, partners, or third-party service providers operate. These countries may have different data protection laws than those of your country, and in some cases, they may not provide the same level of legal protection for personal information.

8.2 When transferring personal information internationally, we take all necessary steps to ensure compliance with applicable data protection laws. This includes implementing appropriate safeguards such as contractual agreements, regulatory compliance measures, and security protocols to protect your data in accordance with this privacy policy.

8.3 By using our services, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different privacy and data protection standards. However, we remain committed to ensuring that your personal data is handled securely and in accordance with legal requirements.


9) YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

9.1 As a user, you have certain rights regarding your personal information and how it is collected, used, and stored. By providing your personal data to us, you acknowledge that we will process it in accordance with this privacy policy. While you are not required to share
your personal information with us, failure to do so may affect your ability to use certain features of our website, products, or services.

9.2 If we receive personal information about you from a third party, we will protect it in accordance with this policy. If you are providing personal information on behalf of someone else, you confirm that you have obtained their consent to share their information with us.
 

9.3 You have the right to access, update, or request deletion of your personal information. If you believe any information we hold is incorrect, outdated, or incomplete, you may contact us to request corrections, and we will take reasonable steps to ensure accuracy.
Additionally, you can request a copy of the personal data we hold about you and exercise your right to restrict certain data processing activities.

9.4 You have the right to opt out of receiving marketing communications from us at any time by using the opt-out options provided in our communications or by contacting us directly. Exercising this right will not affect your ability to access our core services.

9.5 We are committed to complying with all applicable laws regarding data protection and will take appropriate action in the event of a data breach, including notifying relevant authorities and affected individuals where required.

9.6 If you believe we have violated data protection laws and wish to file a complaint, please contact us with full details of the issue. We will investigate promptly and provide a written response outlining our findings and any remedial actions taken. You also have the right to escalate your complaint to a regulatory authority or data protection body if necessary.

9.7 To unsubscribe from our email database or opt-out of communications, please contact us using the details provided in this privacy policy. We may need to verify your identity before processing your request to ensure the security of your information.


10) USE OF COOKIES AND TRACKING TECHNOLOGIES

10.1 We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and remember your preferences when you visit our site. These technologies allow us to improve platform functionality, analyze website traffic, and personalize content based on your interactions.

10.2 Cookies may be used for various purposes, including storing authentication details, optimizing site performance, and tracking usage patterns to improve our services. You have the option to manage your cookie preferences through your browser settings, where you can enable, disable, or delete cookies as needed.

10.3 For more details on how we use cookies and your options for managing them, please refer to our Cookie Policy.

This section applies to users accessing Rapidz Money via web browser. For mobile app users, equivalent tracking technologies may apply (e.g., device identifiers, analytics SDKs)
 

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11) CHILDREN’S PRIVACY

Our products and services are not directed at children under the age of 13, and we do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently gathered personal data from a child under 13, we will take appropriate steps to delete such information as soon as possible. If you believe that a child has provided us with personal information, please contact us so that we can take the necessary action.


12) THIRD-PARTY LINKS AND EXTERNAL SITES

Our app or website may contain links to third-party websites that are not operated or controlled by us. These external sites may have their own privacy policies, which we encourage you to review before providing any personal information. We do not assume responsibility for the privacy practices, content, or security of third-party websites, nor do we endorse or guarantee the services they offer. Your interactions with such websites are solely at your own risk, and we recommend exercising caution when sharing personal data on external platforms.


13) BUSINESS TRANSFERS

In the event that we or our assets are acquired, or in the unlikely circumstance that we cease operations or enter bankruptcy, your personal information may be included among the assets transferred to the acquiring entity. You acknowledge that such transfers may occur, and that any successor entity may, to the extent permitted by applicable law, continue to use your personal information in accordance with this Privacy Policy.


14) POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our business processes, regulatory requirements, or industry best practices. Any modifications will be posted on this page with the updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated policy. 

If required by law, we will seek your consent or provide you with the opportunity to opt in or out of significant changes that affect your personal information.