5. ONBOARDING

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5.1 By signing up to use the Rapidz Money Wallet Services, you represent and warrant that: 

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a)    you are at least Eighteen (18) years of age, or of legal age in your jurisdiction of residence or meet the minimum age requirement to have the legal capacity, right, power, and authority to accept these Terms.

b)    you possess complete authority and ability to accept these Terms;

c)    you are not impersonating any other person, operating under an alias or otherwise concealing your identity;

d)    you are not a resident or a Tax resident of, and do not otherwise have any relevant connection with, any jurisdiction which Rapidz Money has notified as being subject to prohibitions or restrictions on accessing or using the Rapidz Money Wallet Services;

e)    you are not a resident or a Tax resident of, and do not otherwise have any relevant connection with, any jurisdiction in which entry into or performing your obligations under these Terms or the delivery, holding, use or exchange of funds, digital assets, or stablecoins is unlawful or restricted in any way or requires licensing, registration, or approval of any kind;

f)    you will use our Services solely for your own personal use only and not for any commercial or business purposes;

g)    you are not currently registered as a user of the Rapidz Money Wallet Services;

h)    you are not located in, under the control of, or a national or resident of

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(i)    any international sanctioned countries, or

(ii)    any country to which the United States has embargoed goods or services; and

(iii)    are not identified as a “Specially Designated National” by the Office of Foreign Assets Control of the U.S. Department of the Treasury, or listed on any regulatory sanctions list published by European Union;

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i)    you are not placed on the U.S. Department of Commerce, Bureau of Industry and Security’s Denied Persons List;

j)    you will not use our Services if any Applicable Laws in your country prohibit you from doing so in accordance with these Terms; k)    you are the beneficial owner of (or if you are acting as a trustee, the legal owner) of any Virtual Asset or fiat currency subject to these Terms and forming the subject matter of the Services;

l)    you are the sole ultimate beneficial owner of your account and not acting on behalf of or representing any other natural person, legal person or legal entity;

m)    you are compliant with all Applicable Law requirements to which you are subject, including without limitation, all tax laws and regulations, exchange control requirements and registration requirements;

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5.2 To utilize the services of the Rapidz Money Wallet, you must sign up as a user and furnish all information and/or documents requested by us. All information and documents, except where permitted by Applicable Law, should be in English, including those required by us from time to time to comply with Applicable Laws, to process your registration. If the documents are not in English (unless permitted by Applicable Law), you may need to provide us with an authorized English translation. We are not liable for translating any non-English documents, and we are not obliged to evaluate or process any documents that are not in English, except as permitted by Applicable Law. 

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5.3 By using the Rapidz Money Wallet services, you consent to comply with all requests from us or our third-party service providers made on our behalf, relating to your usage of the services. This includes identifying or verifying your identity, validating your funding sources or transactions, or confirming your income and/or wealth sources. This may entail, among other things, requesting additional information that would enable us to identify you properly, such as asking you to take measures to confirm ownership of your phone number or payment instruments, or verifying your details against third-party databases or other sources. 

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5.4 We reserve the right, without having to provide any justification, to decline your application, or to suspend, terminate, or restrict your account or use of the Rapidz Money Wallet services, and/or alter the registration or use requirements for the services, at any moment at our sole discretion. 

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5.5 We may conduct confidential verifications of the information you provide us, or gather information about you through secure databases ourselves or via third parties. By accepting these Terms, you acknowledge that we or a third party acting on our behalf may conduct such verifications. 

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5.6 Upon registration and the use of Rapidz Money Wallet Services, you give us permission to perform electronic identity verification checks on you, either directly or through third-party service providers, at any time. 

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5.7 You confirm and guarantee that any information provided to us, our affiliates or any third-party service providers is always complete, accurate, and current, and that in the event of any change, you will immediately update us, our affiliates, and third-party service providers with the revised and updated information. You are responsible for keeping us informed of any modifications to your personal information or other information provided during registration or throughout your use of the Rapidz Money Wallet services. If we suspect that your information is incomplete, outdated, or incorrect, we may contact you and request additional information or ask you to repeat the verification process. Failure to provide up-to-date information or complete any registration steps may prevent you from using the Rapidz Money Wallet services. You agree to indemnify us, our affiliates, and third-party service providers for any losses suffered due to your failure to provide complete, accurate, and up-to-date information at any point, including after the termination of our services. 

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5.8 Even if you have agreed to the Terms and completed the registration process in accordance with Clause 5.2 above, certain types of users are specifically prohibited from using certain features within the Rapidz Money Wallet Services. Additionally, you confirm that you are not located in, under the jurisdiction of, or a citizen of any of the countries, states, or regions listed if you plan to use CSCs on any of the Rapidz Money Wallet services.  

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6. THE RAPIDZ MONEY WALLET

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​6.1 The Rapidz Money App gives you interactive access to your Rapidz Money Wallet, including allowing you to perform one or more of the following actions: 

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a) view the balance and Transaction History of your Wallet;

b) obtain instructions on how to load your Wallet;

c) request transfers between your Wallet balances or to other users;

d) request exchanges between supported currencies, including fiat, stablecoins, and other supported virtual assets;

e) use and manage card services linked to your Wallet, including card transactions and settings; and

f) request other payment or conversion services offered through the Rapidz Money App.

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6.2 With you complying to with these Terms, we grant to you a limited, non-transferable, non-exclusive licence to use the Rapidz Money App as owned by or licensed through us on your Enabled Device and only for your own purposes, on and subject to these Terms. All other rights not expressly granted to you are reserved. If certain parts of the Rapidz Money App are offered under open source or other licenses, you will be informed and your use of those specific components will be subject to those license terms only if there are inconsistencies between those terms and the terms outlined in these Terms. 

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6.3 You acknowledge and agree that your use of the Rapidz Money App Services is at all times subject to your compliance with these Terms and all other applicable terms.

 

7. YOUR DEVICE

 

7.1 You acknowledge and agree that, in connection with your use of the Rapidz Money Wallet app, you shall be responsible for the following, at your own cost:

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a) installing all hardware, software and communications services necessary for your use of the Rapidz Money Wallet app in accordance with these Terms;

b) installing antivirus or other mobile security software on your Enabled Device to protect against any security or other vulnerabilities which may arise in connection with your use of the Rapidz Money Wallet app in accordance with these Terms; and

c) installing updates and patches for the Rapidz Money Wallet app and your Enabled Device in a prompt and timely manner.

 

7.2 Regardless of any other terms outlined in these Terms, we assume that any Instructions received from your Enabled Device have been made by the rightful owner. It is your responsibility to ensure that your Enabled Device is secure and that your login and authentication details (including your username and password) are kept safe. You will also be solely responsible for any access to and use of the Rapidz Money Wallet app and its Services through your Enabled Device, even if such access and/or use was made without your knowledge or consent. We will not be held liable for any loss or damage resulting from such access and/or use.

 

7.3 In any case that your Enabled Device is lost or stolen or has been accessed or used in an unauthorised way, you shall notify us of the loss and/or theft or unauthorised access and/or use by emailing us at contact@rapidz.io immediately. In addition, where your Enabled Device has been accessed or used in an unauthorised manner, you should, as soon as possible, reset the login and authentication details on your Enabled Device.

 

8. LIMITATIONS OF USE

 

By using our Wallet and/or services, you warrant on behalf of yourself, your users and other parties you represent that you will not:

 

a) modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on our website or services;

b) remove any copyright or other proprietary notations from any materials and software on our website or services;

c) transfer the materials to another person or "mirror" the materials on any other server;

d)knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service we provide;

e)use our website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

f) use our website or its associated services in violation of any applicable laws or regulations;

g) use our website in conjunction with sending unauthorised advertising or spam;

h) harvest, collect, or gather user data without the user’s consent; or

i) use our website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

 

9. CONDUCT

 

Without prejudice to the foregoing, you undertake not to (and shall not, knowingly or otherwise, authorise, allow or assist any other party to):

 

a) use the Rapidz Money Wallet to conduct electronic spamming or otherwise distribute any unsolicited or unauthorised advertising, promotional or marketing material, junk mail or chain letters;

b) use the Rapidz Money Wallet to perform illegal, unlawful or immoral activities including but not limited to money laundering, terrorism funding and fraudulent activities;

c) use the Rapidz Money Wallet to upload content that contains or is infected with viruses, malicious codes, Trojan horses, is unlawful, immoral or illegal or contains any other harmful or deleterious program;

d) modify or adapt the whole or any part of the Rapidz Money Wallet or combine or incorporate the Rapidz Money Wallet into another programme or application;

e) disassemble, decompile, reverse-engineer or otherwise attempt to derive the source code, object code, underlying concepts, ideas and algorithms of the Rapidz Money Wallet or any components thereof;

f) use the Rapidz Money Wallet in any way that would violate our, our Affiliates’, or any third party’s intellectual property rights, such as copyright, patent, or trademark. You also agree not to take any action that infringes upon our intellectual property interests, including claiming ownership of any property that violates our intellectual property rights;

g) use the Rapidz Money Wallet in a way that could damage, impair, disable or compromise the Rapidz Money Wallet or the provision of the Rapidz Money Wallet Services (or the systems or security of the Rapidz Money Wallet or any other computer systems or devices used in connection therewith), interfere with other users, or affect our reputation. You undertake not to gain or attempt to gain unauthorised access to the account or wallets of other users;

h) engage in activities that excessively strain or overload our infrastructure, including our servers, networks, data centers, and other related equipment, or activities that negatively impact or take possession of systems, data, or information belonging to other users of the Services;

i) engage in any other activities deemed unsuitable by us or which are in violation of these Terms or any Applicable Laws;

j) provide incomplete, false, inaccurate or misleading information to us, our Affiliates or third- party service providers;

k) deposit with us any Virtual Assets or fiat currency forming part of the proceeds of any criminal or unlawful activity; or

l) demonstrate or use any aggressive, intimidating and/or violent behaviour or language towards our personnel.

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10. TOP-UPS TO VIRTUAL ASSET WALLET AND VIRTUAL ASSET TRANSFERS

 

10.1 Top-ups to your Virtual Asset Wallet from an External Wallet

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a) You may add Virtual Asset(s) to your Virtual Asset Wallet by transferring them from an external wallet to the specific address assigned to your Virtual Asset Wallet, which can be found on the Rapidz Money Wallet.

 

b) You acknowledge and agree that it is your responsibility to ensure that:

(i)the correct address, memo and/or destination tag for your Virtual Asset Wallet (as reflected on the Rapidz Money Wallet) is entered when you effect a transfer of Virtual Asset from your external wallet to your Virtual Asset Wallet; and

(ii)only the Virtual Assets that are supported by the Virtual Asset Wallet will be transferred to your Virtual Asset Wallet.

 

c) You also acknowledge that:

(i) the transfer of any Virtual Asset to an incorrect address, or

(ii) the transfer of any type of Virtual Asset that is not supported by the Virtual Asset Wallet will result in the irreversible loss of such Virtual Asset. We shall bear no liability for any such loss of Virtual Assets.

 

d) A transfer of Virtual Asset to your Virtual Asset Wallet is only deemed to be confirmed when the balance of your Virtual Asset Wallet (as reflected in the Rapidz Money Wallet) has been updated to reflect such transfer.

 

e) We reserve the right to reject any transfer of Virtual Asset to your Virtual Asset Wallet. In such a scenario, the relevant Virtual Asset will not be credited to your Virtual Asset Wallet and we will effect a transfer of the same amount of the relevant Virtual Asset, less any applicable fees, back to the address from which it was sent.

 

10.2 Virtual Asset Transfers

 

a) You may transfer any Virtual Asset from your Virtual Asset Wallet to a specified external address or to another Rapidz Money Wallet user via the Rapidz Money Wallet, with the exception of certain Virtual Assets which are not supported in respect of Virtual Asset Transfers, as determined by us at our sole discretion, and subject to change from time to time.

 

b) We process all Virtual Asset Transfers according to the Instructions received from you and do not guarantee the identity of any recipient. You should verify all transaction information prior to submitting Instructions for a Virtual Asset Transfer to us, as the Virtual Asset Transfer may not be cancelled or reversed once processed by us unless we decide at our sole discretion that the transaction should be cancelled or reversed and is technically capable of such cancellation or reversal. You acknowledge that you are responsible for ensuring the accuracy of any Instructions submitted to us and that any errors may result in the irreversible loss of your Virtual Asset.

 

c) You agree to have sufficient Virtual Asset in the Virtual Asset Wallet prior to instructing us to effect any Virtual Asset Transfer. If your Virtual Asset in your Virtual Asset Wallet is not sufficient to cover the amount required for us to complete the Virtual Asset Transfer, we will not proceed to effect the Virtual Asset Transfer and we are under no obligation to attempt to fulfil your Virtual Asset Transfer using an alternative method of transfer. You hereby authorise us to debit your Virtual Asset Wallet(s) for the full amount required for us to complete the Virtual Asset Transfer.

 

d) We have no control over, or liability for, the delivery, quality, safety, legality or any other aspect of any goods or services that you may purchase or sell to or from a third party. We are not responsible for ensuring that a third-party buyer or a seller you transact with will complete the transaction or is authorised to do so. If you experience a problem with any goods or services purchased from, or sold to, a third party using Virtual Assets transferred from your Virtual Asset Wallet, or if you have a dispute with such third party, you should resolve the dispute directly with that third party.

 

11. FIAT WALLET TOP-UPS AND PAYMENT METHODS

 

11.1 Top Up Funds

 

11.1.1 You may add funds to your account using any of the methods made available on the app, which may include, without limitation:

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a) Bank Transfers

You may add fiat funds to your Rapidz Money Wallet via a bank transfer. To do so, select the bank transfer option in the App and follow the instructions to initiate the transfer from your bank account. By doing so, you confirm that you are legally authorized to access the linked bank account and consent to the transfer of the specified top-up amount. Funds will be credited to your Account once the transfer is successfully received and processed.

 

b) Credit or Debit Cards

You may use a credit or debit card to add fiat funds to your Rapidz Money Wallet. To do so, select the card payment option in the Wallet, enter your card details, and specify the amount you wish to add. We may verify and authorize your card details when you first register and each time you use the Services. Temporary authorization holds may be placed to confirm card ownership; these are not actual charges. Once authorized, the top-up amount will be added to your Account balance. You authorize the payment of the top-up amount and agree to comply with your card issuer’s terms and conditions.

 

c) Other Methods

We may offer additional top-up methods from time to time. All such methods will be subject to these Terms and Conditions and any instructions provided on the App.

 

11.1.2 Where an auto top-up function is available for certain payment methods, you authorize the pre-set amount to be automatically charged to your selected payment method. You confirm that you are legally authorized to use the selected payment method and agree to comply with any terms and conditions imposed by the payment method issuer.

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11.2 Payment Methods

 

a) You may store and manage multiple payment methods in your account (collectively, “Payment Methods”). The availability and compatibility of a particular Payment Method may depend on your selected method, your location, or other factors, and may change at any time.

 

b) Payment Methods must be complete, accurate, and up-to-date. We may request additional information to continue providing Services.

 

c) By saving a Payment Method, you consent to the sharing of relevant information (such as account details, billing information, and user identification) with authorized payment processors, gateways, or other intermediaries for the purpose of storing the Payment Method securely and processing transactions.

 

d) Where a Payment Method is linked across multiple services operated by us or our partners, you consent to your account and personal data being shared as necessary to facilitate the use of that Payment Method across such services.

 

e) Payments may be processed in a specific order (“Payment Method Sequence”). If one method fails, the next method in the sequence may be used. You are responsible for maintaining and updating your preferred payment order.

 

f) Unless we are the issuer of your Payment Method, we are not a party to any agreements, terms of use, or privacy policies provided by your Payment Method issuer. Nothing in these Terms of Service alters your rights or obligations with respect to your Payment Method issuer. In case of any inconsistency between these Terms of Service and your Payment Method issuer’s terms, these Terms govern your use of our Services, while the issuer’s terms govern your relationship with the issuer. We do not verify or guarantee that any Payment Method is in good standing or that the issuer will approve any transaction.

 

g) Unless we are the issuer, we do not issue credit, determine credit eligibility, or control the availability, accuracy, or balance of your Payment Methods. We are not responsible for provisioning Payment Methods or adding funds to them. For any issues related to your Payment Method, you must contact the issuer directly.

 

12. FIAT TO VA EXCHANGE

 

12.1 When effecting a Fiat to VA Exchange, you are buying such Virtual Asset from us directly. In this capacity, we will be dealing as a principal on our own account and will not be acting as an intermediary or marketplace between other buyers and sellers of Virtual Asset.

 

12.2 For a Fiat to VA Exchange to be effected, you may effect a payment to us via:

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a) your Eligible Card by providing your Eligible Card details, as well as the relevant amount to be converted, through the Rapidz Money Wallet. In such a case, you acknowledge that the transfer of fiat currency will depend on the performance of such transfer by your bank. Upon our receipt of confirmation that such Eligible Card transaction has been authorized, we will credit the relevant amount of Virtual Asset to your Virtual Asset Wallet;

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b) a Third-Party Virtual Wallet Application, if you already have an Eligible Card linked in such Third-Party Virtual Wallet Application on your Enabled Device, through the Rapidz Money Wallet. Upon our successful confirmation and authentication that such Eligible Card transaction has been authorized, we will credit the relevant amount of Virtual Asset to your Virtual Asset Wallet; or

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c) such other additional payment methods or payment instruments that we may from time to time approve.

 

12.3 You agree that only debit cards and/or credit cards which are issued to and/or registered in your name will be used to effect payments to us for Fiat to VA Exchange.

 

12.4 All Fiat to VA Exchange is irreversible and final once you have provided the relevant Instructions and/or payments to us, and you may not change, withdraw, or cancel the authorisation to us as applicable to complete any pending or partially completed transactions. We shall not be liable for any partially completed transactions or delays in the processing of your instructions, or inability to process your instructions due to delay, failure or interruption in, or unavailability of a Third-Party Virtual Wallet Application. If your payment is not successful or if your payment instrument has insufficient funds, you authorise us, in our sole discretion, either to cancel the transaction or to debit your other payment instruments, including balances on your Fiat Wallet, for any amount necessary to complete the transaction.

 

12.5 We do not guarantee the availability of any exchange rate.

 

12.6 We reserve the right to cease any Third-Party Virtual Wallet Application functionality enabled in the Rapidz Money Wallet at our sole discretion without notice to you.
 

12.7 You shall be responsible for any fees charged by your bank or credit card issuer(s) (including but not limited to any international transaction fees, cash advance fees and transfer to overseas service charges) relating to the purchase of Virtual Assets with your credit or debit card. Some banks or credit card issuers may treat the purchasing of Virtual Assets with credit card as cash advance which may incur a high fee or interest rate. If you are in doubt, please check with your bank or credit card issuer prior to the purchasing of any Virtual Assets.

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13. RAPIDZ PAY PAYMENT
 

13.1 We offer a payment solution within the Rapidz Money Wallet that enables you to:

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a) send Virtual Assets or fiat funds to other users;

b) make payments to qualifying merchants using Virtual Assets, Stablecoin, or fiat currency; and

c) use your Rapidz-issued card to make payments or withdrawals at supported merchants or ATMs (“Rapidz Pay Payment”).

 

A receipt will be sent to your registered email address once a Rapidz Pay Payment transfer, purchase, or card transaction has been confirmed.

 

13.2 Refunds

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a) Refunds may be processed in the following circumstances:

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(i) Cancellation of a Transaction before it has been fully executed.

(ii) Reversal of a Transaction due to errors, system failures, or non-fulfilment of services.

(iii) Transactions involving incorrect or duplicate debits.

(iv) Refunds required by applicable law or regulatory obligations.

(v) Other situations where we, at our discretion, determine a refund is appropriate.

 

b) Refunds for cancelled or reversed Transactions may be processed to:

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(i) your Rapidz Money Wallet; or

(ii) the original payment method used in the Transaction (e.g., credit or debit card, online banking, or other Payment Methods).

 

c) Refunds for transactions involving Virtual Assets will generally be made in Stablecoin, unless otherwise agreed. A handling fee may apply for refunds in Stablecoin (e.g., 10 Stablecoin), unless otherwise stated or required by law. Refunds below the handling fee threshold will not be processed except where required by law. For transactions involving delisted or unsupported Virtual Assets, refunds may be processed in the equivalent value in your Fiat Wallet or via another method at our discretion.

 

d) If the refund amount would cause your Wallet balance to exceed any applicable Wallet limits, the refund may be temporarily withheld until sufficient funds are transferred out of your Wallet to accommodate the refund, in accordance with the app policy.

 

e) Refunds to credit/debit cards or other external Payment Methods may take 7–14 Business Days to reflect in your account. Refunds to your Rapidz Money Wallet may be processed within 15 minutes.

 

f) Refunds are subject to these Terms of Service and any applicable regulatory or third- party processor requirements. We are not responsible for delays caused by payment processors, network providers, or other third parties. All refund amounts are final once processed, and we reserve the right to determine the method of refund where applicable.

 

g) You acknowledge that we may deduct any applicable fees, charges, or reversals from the refunded amount as permitted under these Terms.

 

h) Refunds in relation to card payments, transfers, or third-party services are subject to the terms and conditions of the respective Payment Method provider or merchant.

 

14. ELECTRONIC COMMUNICATIONS

 

14.1 You are solely responsible for the security and accuracy of any Instructions you send using the Rapidz Money Wallet, and you are bound by those Instructions. We will assume that any Instructions received from your Enabled Device via the Rapidz Money Wallet are yours, and we have no obligation to verify that they are actually yours.

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14.2 You acknowledge that when using the Rapidz Money Wallet, any instructions and information transmitted may be sent over the Internet and could be routed through public, transnational installations that are not specifically protected. We cannot guarantee that such Instructions and information will be completely protected against unauthorised access, and you understand and accept the potential risks associated with using the App.

 

14.3 Any Instructions sent by you to us shall only be deemed to be received by us when we have successfully retrieved such Instructions from the relevant system and duly informed you of such receipt. In addition, any Instructions sent by you to any third parties (for example, network merchants) shall only be deemed to have been received by such third parties in accordance with their terms and conditions.

 

14.4 You agree without prejudice to any of these Terms, that, to the extent there are any terms in your local jurisdiction governing the time and place of despatch and receipt of electronic communication, to the maximum extent permitted under applicable law, such terms shall not apply to your use of the Rapidz Money Wallet Services and that you shall be liable for any damage that may be caused through the use of the Internet (through loss, delay, misunderstandings, corrupted texts, unauthorised interceptions by third parties or duplicates).

 

14.5 You acknowledge and agree that in case of any disagreement related to your usage of the Rapidz Money Wallet Services, our records, which include electronic, computer, and microfilm stored records, regarding your use of the Rapidz Money Wallet Services and/or your details, including your transaction history, on any particular date, will be considered as conclusive evidence of their accuracy and authenticity. You also agree that these records will be binding on you for all purposes. Additionally, you acknowledge that such documents will be admissible in a court of law under applicable evidentiary law, rules, and regulations, without the need for further proof of their accuracy or authenticity.

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15. ACCURACY OF MATERIALS

 

The materials appearing on our website are not comprehensive and are for general information purposes only. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

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16. FEES

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16.1 Your use of the Rapidz Money Wallet Services, including but not limited to top-ups, Virtual Asset transfers, fiat transfers, Rapidz Pay Payment, and other related services (collectively, “Services”), may be subject to certain fees (“Fees”). These Fees may be amended by us from time to time.

 

16.2 Top-Ups and Service-Specific Fees

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a) Top-ups to your Wallet are currently free of charge unless otherwise specified.

 

b) Specific services (e.g., instant transfers, payments, Rapidz-issued card transactions, or other premium services) may incur service fees, which will be automatically deducted from your Wallet unless otherwise stated.

 

c) We may revise Fees at any time and will provide at least thirty (30) days’ notice via the App, email, or other communication channels. Your continued use of the relevant service after such notification constitutes acceptance of the revised Fees.

 

16.3 All applicable Fees are exclusive of any taxes, duties, or levies imposed by any authority (“Taxes”). Where applicable, the Fees charged will be increased to account for such Taxes.

 

16.4 We may issue a payment notice for any Fees or amounts you owe, including amounts arising from our exercise of rights under these Terms. If such amounts are not repaid within seven (7) days from notification, you authorise us to recover the amount from any of your accounts with us by debiting the relevant assets.

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17. INTELLECTUAL PROPERTY RIGHTS

 

17.1 You acknowledge and agree that:

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a) the Rapidz trademarks and logos, and any other logos, service marks, product names, and other proprietary indicia used in the Rapidz Money Wallet are the property of us or third-party licensors (collectively, the “Trademarks”);

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b) the intellectual property rights in and to the Rapidz Money Wallet Services are either owned by us or licensed to us by third-party licensors;

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c) other than the licence expressly granted to you in these Terms, no other rights are granted to you in respect of either the Trademarks, the Rapidz Money Wallet, or the Rapidz Money Wallet Services; and

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d) no part or parts of the Rapidz Money Wallet may be reproduced, distributed, republished, displayed, broadcast, transmitted, hyperlinked, adapted, or modified to create derivative works, commercially exploited in any manner or by any means, or stored in an information retrieval system without our prior written permission.

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e) Our services may include links to or integration with third-party providers. We are not responsible for the actions, content, or services of any third-party and your use of third-party services is subject to their own terms and conditions.

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17.2 The intellectual property in the materials contained in our website and services are owned by or licensed to the Group and are protected by applicable copyright and trademark law.

 

18. DATA PROTECTION

 

18.1 When you use the Rapidz Money Wallet Services, you acknowledge that you have read and comprehended our Privacy Notice, and you comprehend how we gather, employ, share and reveal your Personal Data among ourselves and to our authorized service providers and applicable third parties. We will only disclose your Personal Data to facilitate and manage your usage of the Rapidz Money Wallet Services or if the law or our

counterparty who controls your data requires us to do so. Your data controller will safeguard and handle your personal data in compliance with all applicable data protection laws. For a comprehensive understanding of when and why we obtain personal information about you, how we use it, the conditions under which we may disclose it, and how we keep it secure, please refer to our Privacy Notice, which can be accessed at https://www.rapidz.io/privacy-policy.

 

18.2 We reserve the right at any time to satisfy our internal requirement as to your Personal Data (for example, by requesting relevant original documents) including for the purposes of preventing fraud and/or anti-money laundering and counter- terrorist financing purposes.

 

18.3 You consent to the disclosure of your Personal Data to affiliated entities, third-party service providers, and government regulators for compliance, operational, or security purposes, as permitted by applicable laws.

 

18.4 You must not store, use, or disclose another User’s personal data except as permitted by these Terms, applicable laws, or with the User’s consent.

 

18.5 You further consent to the Rapidz Group and/or its affiliated entities obtaining and accessing relevant personal data and verification information from any group entity, including Rapidz Pay Inc., for purposes of customer onboarding, ongoing due diligence, compliance monitoring, operational efficiency, or migration of your account or services, provided that such access and usage remain in accordance with Clauses 18.1 and 18.2 above.

 

19. TRAVEL RULE REQUIREMENTS

 

19.1 Due to international anti-money laundering and counter-terrorist financing standards set by the Financial Action Task Force (FATF), commonly referred to as the ‘Travel Rule’, these standards lay down rules on the information on payers and payees accompanying transfers of funds, in any currency, and on the information on originators and beneficiaries accompanying transfers of crypto-assets, for the purposes of preventing, detecting, and investigating money laundering and terrorist financing, where at least one of the payment service providers or crypto-asset service providers involved in the transfer of funds or transfer of crypto-assets is subject to FATF-compliant regulations.

 

19.2 We are required to collect certain information to facilitate incoming and outgoing transactions. These may include, but are not limited to: Originator (Sender) or Recipient (Beneficiary) names, virtual wallet addresses, the originator or recipient’s address, personal identification number, date and place of birth, and other information required to comply with applicable FATF Travel Rule obligations.

 

20. LIMITATION OF LIABILITY

 

20.1 The services offered are provided without any express or implied representation or warranty, and are offered “as is” and “as available”. Except as expressly provided in these terms, we disclaim all other representations or warranties, whether express or implied, including without limitation, warranties of title, non-infringement, timeliness, quality, suitability, merchantability, fitness for a particular purpose, or otherwise of any service or goods provided incidental to the Rapidz Money Wallet services provided under these

terms. Additionally, we do not assure or guarantee that the services are accurate, complete, reliable, current, or error-free. Although we attempt to make your use of the services safe, we cannot guarantee that the services are free of viruses or other harmful components. Our liability for representations and warranties that cannot be excluded is limited, at our option, to any one of:

 

a) Re-supplying, replacing or repairing the services in respect of which the breach occurred; or

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b) Paying the cost of the re-supplying, replacement or repairing of the services in respect of which the breach occurred.

 

20.2 Notwithstanding anything in these terms, to the extent permitted by law, in no event shall we or any of our representatives be liable to you for any losses or damage or claims:

 

a) Due to an unusual or unforeseeable event, outside our reasonable control and the consequences of which could not have been avoided even if all due care had been exercised (including but not limited to force majeure events);

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b) Arising from or in connection with:

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(i) Any interruption, delay, suspension, discontinuance, or failure of the Rapidz Money Wallet or Rapidz Money Wallet services;

(ii)Any refusal to process or authorize, or any reversal of, any transaction for any reason;

(iii)Your inability to effect or complete any transaction due to system maintenance or breakdown/non-availability of the Rapidz Money Wallet, network, our hardware or software, or that of any third parties;

(iv)Use of your enabled device and the Rapidz Money Wallet services by third parties, whether authorized or unauthorized by you;

(v)Any theft or loss of your enabled device; (f) any unauthorized or ineligible use of the Rapidz Money Wallet services contrary to these terms;

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c) Due to compliance with applicable laws and/or court orders;

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d) Any damages, whether direct or indirect, foreseeable or unforeseeable, arising out of or related to these terms or the services, including but not limited to lost profits, lost revenues, lost business opportunities, lost data, other intangible losses, punitive, exemplary, special, incidental, indirect or consequential damages, are not covered by these terms and are waived by both parties;

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e) Any damages caused by unauthorized access or use of the services, your Wallet, or any information within them, such as hacking, tampering, or virus transmission.

 

20.3 We will not be liable for any loss or damage related to the services exceeding the amount of fees you paid us during the 12-month period prior to the event that led to the claim. These limits of liability will be applied as far as allowed by the law in the relevant jurisdiction.

 

20.4 We shall not be held responsible for fault on the part of any third-party service providers instructed by us. In such cases, our liability shall be limited to using reasonable care in the selection, appointment and instruction of such third-party service providers.

 

20.5 Nothing in these Terms shall operate to limit or exclude any liability for fraud, gross negligence or for death or personal injury resulting from negligence.

 

20.6 The parties agree that any claims against each other in accordance with these terms may only be filed individually and not as part of a class or representative action or proceeding. No court or arbitrator may combine or join the claims of more than one user, and they may not otherwise oversee any form of a consolidated, representative, or class proceeding. Any relief awarded to one user of the Rapidz Money Wallet services cannot and may not impact any other users.

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21. INDEMNIFICATION

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You agree to indemnify, defend, and hold harmless the Company, its shareholders, subsidiaries, affiliates, officers, agents, co-branders, partners, employees, and third-party service providers (collectively, "Indemnified Parties"), from any and all claims, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

 

a) the hosting, operation, management, or administration of the Services;

b) your breach of any of these Terms;

c) your use or misuse of the Rapidz Money Wallet and/or the Rapidz Money Wallet Services; or

d) your violation of any Applicable Laws or regulations of any jurisdiction, or the rights of any third party.

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22. GOVERNING LAW AND JURISDICTION

 

22.1 These Terms of Service shall be governed by and interpreted in accordance with the laws of the jurisdiction applicable to the relevant group entity providing the Services.

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22.2 Any dispute, controversy, claim, or difference arising out of or relating to these Terms of Service shall be finally resolved by arbitration administered under the rules applicable in the relevant jurisdiction. For Services provided by the Malaysian entity, arbitration shall be conducted by the Asian International Arbitration Centre (“AIAC”) in accordance with its Arbitration Rules, which are incorporated by reference.

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22.3 The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties. If the parties cannot agree, the arbitrator shall be appointed in accordance with the applicable rules of the arbitration body or, for Malaysia, by the Director of the AIAC. The arbitration award shall be in writing and final and binding on both parties.

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22.4 For Malaysian Services, the seat of arbitration shall be Kuala Lumpur, Malaysia, and the proceedings shall be conducted in English. The costs of the arbitrator shall be shared equally, unless the arbitrator determines otherwise.

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22.5 These Terms of Service, and the rights and obligations of the parties hereunder, shall remain in effect pending the arbitration award, except with respect to the part in dispute.

 

23. AMENDMENT AND VARIATION

 

We may update or modify these Terms periodically and will post any such updates on the Rapidz Money Wallet or Site. The updated Terms will take effect immediately, unless otherwise specified.

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To stay informed of any changes, it is recommended that you check the Rapidz Money Wallet and Site regularly. We may also change, add or remove any feature or functionality of the Rapidz Money Wallet without prior notice. By continuing to use the Rapidz Money Wallet and/or the Rapidz Money Wallet Services after any modifications have been made, you are indicating your acceptance of the updated or amended Terms and the updated Rapidz Money Wallet. If you do not wish to be bound by any changes or amendments to these Terms, you must stop using the Rapidz Money Wallet and/or the Rapidz Money Wallet Services immediately.

24. TRANSFER, ASSIGNMENT OR DELEGATION

 

These Terms are only applicable to you and are not transferable to any third-party without our written consent. We may transfer, assign or delegate our rights and obligations under these Terms without prior notice or restriction. This includes transferring to any of the entities within the Group, or to any successor in interest of any business associated with the Rapidz Money Wallet Services. Any attempt to transfer or assign these Terms in violation of this provision will be considered invalid.

 

25. SEVERABILITY

 

If any provision of these Terms is declared invalid or unenforceable by a court or administrative body of competent jurisdiction, that declaration shall not impact the validity or enforceability of the remaining provisions of these Terms. All provisions not affected by such invalidity or unenforceability shall continue to be fully effective. The invalid or unenforceable provision will be modified and interpreted to the extent necessary to achieve the objectives of the provision to the greatest extent allowed under any applicable laws.

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26. ENTIRE AGREEMENT / TRANSLATION

 

26.1 These Terms represent the complete agreement between the parties regarding their subject matter and replace any prior understandings, agreements, arrangements, and representations concerning the same subject matter, whether oral or written. By agreeing to these Terms, you acknowledge that you are not relying on any statement, warranty, representation, or understanding other than those explicitly outlined in these Terms.

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26.2 All communication regarding these Terms must be conducted in English. In the case that any part of these Terms is translated into another language, the English language text will take precedence, except where such an action is not permitted by law.

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27. WAIVER

 

27.1 These Terms shall not be waived in whole or in part except where agreed by all parties in writing.

 

27.2 If any party delays or fails to enforce any provision of these Terms, it doesn’t mean that they waive any other rights they have. Any rights, powers, or remedies given to a party in these Terms are not exclusive and can be used in combination with any other available rights, powers, or remedies.

 

28. THIRD PARTY RIGHTS

 

28.1 Any contributor who submits data, text, images, video, software, or other content to the Services is solely responsible for its accuracy, legality, rights clearance, and compliance with applicable laws. We do not regularly monitor or verify contributions and are not responsible for any user content or actions. You agree not to hold us liable for any content provided by other users.

 

28.2 The Services may include links to third-party websites, applications, feeds, products, or services (“Third-Party Services”). These Third-Party Services are operated by their respective owners and are not under our control. We do not guarantee the accuracy, functionality, security, privacy, or practices of any Third-Party Service. You should review the terms and policies of any Third-Party Service you use. We are not liable for any loss or damage arising from your use of, or inability to use, any Third-Party Service. We may remove or disable access to any Third-Party Service if it violates these Terms of Service.

 

28.3 Except for entities within the Group, no individual or entity who is not a party to these Terms has the right to enforce any provision of these Terms.

 

29. CUSTOMER FEEDBACK, QUERIES, AND COMPLAINTS

 

If you have any complaints, feedback, or questions, you can reach us through our email at contact@rapidz.io . We aim to respond to your concerns promptly, but for complex issues, it may take up to 45 days to resolve and respond to you. During this time, we will not be held responsible for any loss or damage you may incur.

 

30. NOTICES AND COMMUNICATIONS

 

When you use the Rapidz Money Wallet Services, you consent to receive any communication from us, including marketing material, electronically. This can be done via email, SMS, or telephone call to the address or phone number you have provided, or by posting on the Site. For any email notices, the date of receipt is considered the date of transmission. You have the option to unsubscribe from receiving any marketing material from us at any time.

 

If you need to send us any notices, you should do so electronically by using our support system at contact@rapidz.io .

 

31. LINKS

 

We have not reviewed all of the sites linked to our website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by us of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

 

32. LIMITATION OF SERVICES / TERMINATION / ACCOUNT CLOSURE

 

32.1 We have the right to terminate, suspend, or restrict your use of the Rapidz Money Wallet Services at any time, and without any liability to you. This includes freezing your Virtual

Assets or Virtual Asset Wallet, declining to process any transaction, or cancelling or voiding, wholly or partially reversing any transactions for any reason, including (but not limited to):

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a) in the event of any breach by you of these Terms and all other applicable terms;

 

b)for the purposes of complying with Applicable Laws;

 

c) where we suspect that a transaction effected by you is potentially connected to any unlawful activities (including but not limited to money laundering, terrorism financing and fraudulent activities);

 

d) to remedy the effects of any defect in or compromise to any information system upon which we rely;

 

e)as may be informed by our internal monitoring policy and the profile of spending reasonably anticipated for the type of consumer group you belong to; or

 

f)in our absolute opinion that an order or transaction has been executed based on an aberrant value.

 

32.2 Apart from the privileges granted to us as specified in Clause 32.1 earlier, you explicitly give us the authority to make an effort, at our own discretion, to rectify, reverse or revoke any purchase or transaction for which we have identified an error, regardless of whether the error originated from you, us, or a third party. You admit that we may regard a purchase or transaction as faulty if its price significantly deviates from the market price during execution. When making such a determination, we will consider the circumstances surrounding the transaction and the interests of us and other market participants in ensuring market integrity and a just and orderly market. The factors that may be taken into account include, but are not limited to, suspicious trading activities, breaches of these Terms, disturbances or failures in the functioning of our platform or any related network or protocol, as well as any other extraordinary market conditions or circumstances that may necessitate the cancellation or modification of transactions to maintain a fair and orderly market.

 

32.3 You acknowledge and agree that:

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a) There is no assurance or warranty given by us that any effort to rectify, reverse, or revoke any purchase or transaction under Clause 32.2 will be successful;

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b) Merely stating that you made an error while submitting a purchase or transaction or that you did not pay enough attention to or update a purchase or transaction, or any other similar claim, may not be enough to prove that the resulting transaction was faulty;

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c) We have the authority to declare a purchase or transaction null and void, either in its entirety or in part, even if you (and, if relevant, the other party involved in a transfer) do not consent to cancel or modify it; and

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d) We will not be held accountable or liable for the mistake or any efforts to rectify it under Clause 32.2.

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32.4 Your duties under these Terms will persist even in the event of the suspension or termination as mentioned in Clause 32.1 above.

 

32.5 You shall not be entitled to any payment, reimbursement, or compensation from us related to any restriction, cancellation, or termination of your use of the Rapidz Money Wallet Services, regardless of the cause. Any limitation, suspension, or termination of your use of the Rapidz Money Wallet Services, for any reason whatsoever, does not relieve you of any liability or responsibility that you have already incurred at the time of such limitation, suspension, or termination.

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32.6 Our rights under Clauses 32.1 and 32.2 above shall be without prejudice to any other rights or remedies which we may have (whether under these Terms, Applicable Law or otherwise).

 

32.7 If you wish to suspend or terminate your access to and use of any of the Rapidz Money Wallet Services or close your account, you are required to submit a request to us in such manner and form and accompanied by such information and supporting documentation as may be required by us to request for and effect such suspension or termination. You acknowledge and agree that you will be subject to such terms and conditions as we may consider applicable to such suspension or termination.

 

32.8 If your account has any existing obligations, commitments, or activities, including but not limited to a fixed-term loan, deposits, or lock-up or any amount due to us at the time of your account closure request, you agree that we are not required to proceed with such closure request until all such obligations, activities, or commitments have been fulfilled or expired.

 

32.9 If your Wallet has been suspended or closed and there is a balance remaining in your Wallet, you have the right to retrieve any Virtual Assets from your Virtual Asset Wallet and any fiat from your Fiat Wallet, except in cases where the law or a court order prohibits us from releasing such Virtual Assets or fiat. However, we may refuse to release Virtual Assets or fiat if we have reasonable suspicion that they were obtained through fraudulent or unlawful means, or if they are linked to any criminal activity. If you have any inquiries regarding this provision, please contact us at contact@rapidz.io .

 

32.10 We have the right to offset any amount that you owe us against any amount that we owe you, without giving you prior notice. This includes recovering any amount you owe us, regardless of whether the obligation is matured or contingent, and regardless of the currency, asset, or place of payment. If we do set off any amounts, we will promptly discharge them and settle the obligation.

 

33. ERRORS AND UNAUTHORIZED TRANSACTIONS

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33.1 If there is an error in processing any Transaction, you authorize Rapidz Money to correct such errors by initiating debit or credit entries to your Wallet balance in accordance with applicable laws and regulations. If a debit cannot be completed, you authorize Rapidz Money to resubmit the debit or deduct the amount plus any applicable fees from your Wallet in the future.

 

33.2 If you erroneously send a payment to the wrong party or for the wrong amount, your primary recourse is to contact the recipient and request a refund. The App is not responsible for reversing payments initiated in error, except where required by applicable law.

 

33.3 If you make an erroneous transfer via an instant transfer service:

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a) You may request recovery of funds, subject to the rules and timelines of the relevant payment system or financial institution.

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b) ecovery is generally possible if the funds have been credited to the recipient and their Wallet balance is sufficient; partial recovery may occur if insufficient funds exist.

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c) Recovery timelines and procedures will vary depending on the payment system, the recipient’s financial institution, and applicable law.

 

33.4 If a Transaction is unauthorized or fraudulent, you must promptly report it to us. We will investigate and, if satisfied that the Transaction was not authorized by you, will initiate reversal or refund of the funds as soon as reasonably practicable, in accordance with applicable law.

 

33.5 Clause 33 is without prejudice to the rights of Rapidz Money under Clause 32 to rectify, reverse, or cancel transactions.

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